Privacy Policy

Introduction

heath-jaguar ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By accessing our website or submitting information to us, you consent to the practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact details (email address, postal address)
• Property information relevant to solar installation assessments
• Energy usage information you choose to share
• Communication preferences
• Any other information you provide through our enquiry forms

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (anonymised where possible)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested information
• To prepare quotations and proposals for our services
• To schedule consultations and installation appointments
• To communicate with you about our services
• To improve our website and services
• To comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service providers who assist in our operations (subject to confidentiality agreements)
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our customers
• With your explicit consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.

Your Rights

Under applicable Australian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the relevant privacy authority

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

heath-jaguar
42 Solar Avenue
Sydney NSW 2000
Australia
Email: [email protected]